Friday, January 18, 2008

Happy Dance!

I guess I should have asked you all to pray for me months ago when I started this whole thing with DHL…because a few minutes ago I received a phone call from the same woman I spoke with yesterday, and she told me that I will be getting the refund!!!

I asked her some about what happened and found out that she did not speak to my driver, but did speak to the manager of the DHL station in this area. Apparently there were even more messed up things about the shipment than I was even aware of. I’ll spare you all the boring details. But, the point is that they were able to determine that both my driver AND the station personnel messed up. So, they agreed that I did not get the service I was wanting, and approved the refund. Supposedly (pardon me for being skeptical!) I will have a check by the end of next week.

Sadly and interestingly, the refund isn’t coming because of anything I’s only because of other things that I couldn’t have even known about. I’m glad it worked out, but sorry to learn that DHL has so little regard for the word of their customers.

I did email the president of DHL this morning, and rec’d an email this afternoon saying that they would contact me within 24 hours. Although my own case is resolved, I do hope that I get to talk with someone so that I can let them know how many steps along the way were messed up. I am actually thinking of making a list, because it’s mighty spectacular! There is seriously not ONE person that I have dealt with during this process that has not messed up in some way. I cannot imagine how a business gets to be as big and well-known as DHL when they are so disorganized and don’t believe in real customer service. I wouldn’t be able to live with myself if I ever treated a customer so poorly.

You can be sure that I will never use DHL for any shipping in the future, and will go out of my way to try to avoid receiving anything from them as well. They have lost my trust and have showed me far too many holes in their system that cause me to have absolutely zero confidence that my account information or packages will be safe with them.

So, THANK YOU for praying and for caring! I was able to have a pretty good day without too much stress, and now I will just be praying for the refund to come without any problems.

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