If It Wasn't So Outrageous, It Might Be Funny

It has been many weeks since I contacted DHL's Office of the President to try to resolve my shipping disaster with them. I received an email from a customer service person telling me that she would contact me within 24 hours to discuss my situation.

And then she didn't contact me.

And then FINALLY, after MONTHS of aggravation, someone was able to determine that I had, indeed, had the entire process bungled, and they sent me a refund check for almost $400 that they had overcharged me.

And TODAY I get an email from the customer service person. She was writing to tell me that she had checked with her research department and determined that I was not going to be issued a refund. Also, she wanted to let me know that DHL values my business and hopes I will give them another opportunity to let them give me a positive shipping experience.

NOT!!!

I wrote her back to let her know how disappointing it was that DHL is clearly SO completely disorganized and incompetent. She has done nothing but confirm for me that there is nothing positive to be had by dealing with DHL. I can assure you that DHL will NEVER get any business from me in the future, as long as there is any way to avoid it.

What a bunch of nonsense.

Happy Dance!

I guess I should have asked you all to pray for me months ago when I started this whole thing with DHL…because a few minutes ago I received a phone call from the same woman I spoke with yesterday, and she told me that I will be getting the refund!!!

I asked her some about what happened and found out that she did not speak to my driver, but did speak to the manager of the DHL station in this area. Apparently there were even more messed up things about the shipment than I was even aware of. I’ll spare you all the boring details. But, the point is that they were able to determine that both my driver AND the station personnel messed up. So, they agreed that I did not get the service I was wanting, and approved the refund. Supposedly (pardon me for being skeptical!) I will have a check by the end of next week.

Sadly and interestingly, the refund isn’t coming because of anything I said..it’s only because of other things that I couldn’t have even known about. I’m glad it worked out, but sorry to learn that DHL has so little regard for the word of their customers.

I did email the president of DHL this morning, and rec’d an email this afternoon saying that they would contact me within 24 hours. Although my own case is resolved, I do hope that I get to talk with someone so that I can let them know how many steps along the way were messed up. I am actually thinking of making a list, because it’s mighty spectacular! There is seriously not ONE person that I have dealt with during this process that has not messed up in some way. I cannot imagine how a business gets to be as big and well-known as DHL when they are so disorganized and don’t believe in real customer service. I wouldn’t be able to live with myself if I ever treated a customer so poorly.

You can be sure that I will never use DHL for any shipping in the future, and will go out of my way to try to avoid receiving anything from them as well. They have lost my trust and have showed me far too many holes in their system that cause me to have absolutely zero confidence that my account information or packages will be safe with them.

So, THANK YOU for praying and for caring! I was able to have a pretty good day without too much stress, and now I will just be praying for the refund to come without any problems.

I could use a little prayer about this

This is kind of off topic, but I could really use some prayer support. Back in October I sent a large shipment of my product to a vendor in Texas, using DHL. They completely messed up my order by not giving me the proper paperwork for the shipping I wanted (slow, ground, cheap), and instead I ended up accidentally getting overnight air delivery (fast, air, over $69 per box!). I was charged over $400 more than I was planning on. Needless to say, this has been annoying.

Since that time I have been going through the channels to try to get this fixed with DHL, and I have asked for a refund for the overage I was charged. I have had one problem after another with them messing things up, and I have been working my way up their chain of command. Yesterday I had a particularly upsetting phone call with a person in middle management. She basically told me that I was stupid to have trusted them with my credit card information (I had no choice), that I should have known all the ins and outs of their paperwork myself so that I could have prevented this myself, and that she thought I was lying. It was very frustrating. As we left it, she said she was going to try to talk to the driver who picked up these packages to see what his side of the story was.

I would like prayer that this man, if she gets to talk to him, will remember what happened and be honest about that with her. I am not sure if he would be in danger of losing his job or some other penalty if he admits that he did not handle my order properly, but I would also like protection for this guy. I’m sure he needs his job just like everybody else needs theirs.

Also, I need prayer that DHL would give me some good customer service and give me the partial refund I am asking for. Thankfully, because I run my businesses debt-free, this hasn’t been the huge blow that it could have been, However, it is very discouraging to have an extra $400 taken from me and kept away from me for months.

Last, I could just use some prayer that my spirit could be peaceful while I wait and walk through this. I have not been so upset about this situation until yesterday, because the person was so rude to me. I do not do well with things like that, and tend to have stuff roll around in my stomach and head, stressing me out. My family and I had a fun stress-buster evening last night, watching our new Tim Hawkins DVD. He is the comedian in the video clips a few posts down. It felt good to laugh. But, this morning I’m up early and am already feel that stress creeping up on me…